Microsoft Dynamics 365

Modern, Unified, Business Applications

Microsoft Dynamics 365 is a set of modern, unified, business applications that help organizations tackle complex business problems by breaking down silos, orchestrating and executing business processes across departments, and providing users with timely, actionable insights. By unifying Customer Resource Management (CRM) and Enterprise Resource Planning (ERP) capabilities, Dynamics 365 provides both SMBs and large enterprises the ability to connect people (internal and external stakeholders), products, and processes using a set of flexible and extensible solutions.

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microsoft dynamics 365 banner

Customer Engagement

Built upon the ‘Power Platform’, Dynamics 365 for Customer Engagement allows businesses to better understand and manage the customer relationship, providing seamless, personalized experiences for customers, and providing deep insights and operational efficiencies for organizations.

Microsoft's Purpose-Built Apps

As a leading Microsoft Gold Partner, Core BTS delivers Dynamics 365 solutions, tailored to your business, encompassing one or more of Microsoft’s purpose-built, feature-rich Apps, or something more custom, specific to your industry, business, and use-case.

Customer Service

Deliver faster, more tailored service and increase customer satisfaction.


Better understand customer needs, engage more effectively, and close deals quickly.

Field Service

Resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

Project Service Automation

Deliver profitable projects on time and within budget while increasing employee productivity.


Connect sales and marketing to make smarter decisions, maximizing your marketing dollars.

Artificial Intelligence

Leverage the power of AI to empower people across your organization

  • AI for Sales – Build stronger relationships by leveraging AI-driven insights
  • AI for Customer Insights – Gain a single view of customers by unifying data from multiple sources to drive stronger customer experiences
  • AI for Market Insights – Better understand your target audience and develop relevant conversations with customers and prospects
Mixed Reality

Combine the power of D365 and HoloLens to blend the digital world with the physical world.

  • Remote Assist – get colleagues collaborating in the same physical space, remotely.
  • Layout – bring physical designs from concept to completion as 3D holograms in the real world
  • Guides – elevate employee training and increase effectiveness and productivity
  • Product Visualize – showcase and customize products and quickly close new business
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The Next Generation of Applications

Dynamics 365 is the next generation of Business Application, combining capabilities traditionally found in Customer Resource Management (CRM) and Enterprise Resource Planning (ERP) with Microsoft’s industry leading collaboration platform, Office 365.  The organization’s data, whether produced by the business or by connected IoT devices, is then harnessed, using Microsoft Dynamics’ Artificial Intelligence solutions or Azure to help organizations shift from responsive to predictive, reactive to proactive, leveraging the power of AI to make more informed decisions, and identify new opportunities.