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Empowering a Leading Hardware Chain with the Tools to Excel
Business Situation
Based in Fort Wayne, Indiana, this large, privately held cooperative hardware and home improvement store chain operates over 300 locations across the United States.
Amidst an evolving market, the company has faced a range of challenges, including the need to modernize its legacy systems with an updated, off-the-shelf warehouse management solution. Economic pressures have also led the organization to streamline vendor partnerships for better cost efficiency. Additionally, the company is navigating increased competition in the home improvement industry and a heightened focus on elevating its retail experience and operational efficiency.
To address these challenges, the organization sought a trusted, digitally-focused partner capable of managing complex technical requirements.
Solutions
With a strong, established partnership, we’ve delivered consistent, impactful support to the hardware chain, offering targeted solutions across their primary areas of need.
Our team has provided essential staff augmentation, seamlessly integrating with internal teams for development tasks while also handling project-based work to expedite key initiatives. By understanding their unique operational needs and aligning with the company’s dynamic culture, we’ve placed team members in leadership roles to drive innovation and efficiency.
Our expanded role has also supported the organization’s data management efforts, bringing increased insights and efficiency to their growing data needs.
Through strategic resource deployment, we’ve helped the company reach significant milestones:
- Implemented custom integrations for a seamless transition to the new warehouse management system
- Optimized delivery routes, saving up to 1 million miles of travel and enhancing operational efficiency
- Enhanced order accuracy, leading to improved customer satisfaction
Our ongoing collaboration has fostered a foundation of trust, strengthened by proactive problem-solving and a commitment to delivering the right expertise for every challenge.
Looking ahead, we continue to deepen our partnership, bringing data expertise and technical support to help this hardware chain thrive in an ever-evolving market.
Providing Do it Best Hardware
with the Support to Do it Even Better
Business Situation
Headquartered in Fort Wayne, Ind., Do it Best is a chain of cooperative hardware and home improvement stores with more than 300 locations around the United States.
As the largest privately held company in Indiana, Do it Best has encountered an array of business challenges in recent years, among them being a need to modernize its legacy mainframe systems with a new off-the-shelf warehouse management system.
In a difficult economy, Do it Best also has had to grapple with budgetary constraints, requiring the company to be more selective with vendors. Additionally, increasing competition in the home improvement space has driven a need for Do it Best to elevate the retail experience for its members. The company’s growing data needs have also required optimized operations.
To handle it all, Do it Best needed an experienced and effective digital partner that it can trust to get the job done.
Our Solutions
At Core BTS, we’ve enjoyed a long-standing partnership with Do it Best. Over the years, we’ve proven time and again that the company can rely on us to deliver solutions for many of the challenges that it’s facing.
These solutions include Core BTS providing staff augmentation for development tasks, working alongside Do it Best’s internal teams. Additionally, Core BTS has taken on a variety of project-based work to handle overflow or expedite critical initiatives.
By understanding Do it Best’s specific needs and providing talent resources that are a good cultural fit for the organization’s “can-do” mentality, Core BTS staff has been able to take on leadership roles within their teams.
This includes Core BTS expanding our presence in Do it Best’s data space to support the company’s growing data management needs.
The Results
By deploying the best resources for Do it Best where and when they’re needed most, Core BTS has helped the company achieve multiple milestones.
Our team developed custom integrations to achieve a successful and smooth implementation of Do it Best’s new warehouse management system. By developing solutions to optimize delivery routes, we improved operational efficiency for the company, saving up to 1 million miles of unnecessary travel. And by improving the accuracy or hardware orders, we’ve helped increase customer satisfaction.
Through it all, Core BTS has established trust with Do it Best and built a positive working relationship with the company’s leaders through effective communication, proactive problem-solving, and a focus on finding the right people for the job.
Moving forward, our partnership continues to grow, with Core BTS applying our data expertise as Do it Best expands initiatives and keeps seeking new ways to do things even better.