Total Care, powered by Core BTS, offers Cisco Advanced Support tailored for complex IT environments.
Enjoy 24/7 direct access to expert engineers, priority 30-minute response times, and comprehensive issue management across your entire Cisco infrastructure.
Improved Efficiency
By identifying patterns and leveraging our deep architecture expertise, we provide actionable insights tailored to your business.
Proactive Support & Monitoring
Continuous network health monitoring to prevent issues before they affect your operations.
Reduced Costs
Achieve economies of scale with our specialized toolsets and expertise, optimizing your infrastructure support.
Extended Capabilities
Access a team with a wide range of expertise to meet all your IT needs.
Enhanced Security
Receive guidance on best practices, along with insights and auditing around your infrastructure.
Scalability
Our services are adaptable to your business growth, ensuring seamless expansion.
Total Care Offerings
Total Care brings together the strengths of Core BTS and Cisco, giving you the best of both worlds. These joint service
offerings combine Core BTS’s technology experience and knowledge of your business with Cisco’s networking expertise and best practices.
• Primary Point of Contact: Direct access to expert support without the need to determine which provider to contact.
• Deep Architecture Expertise: A team with extensive knowledge to quickly resolve issues.
• Priority Response (30 minutes): Rapid response times to minimize IT and business disruptions.
• Product Support Team Coordination: Management of complex issues across multiple teams.
• Comprehensive Issue Management: Streamlined support from start to finish, ensuring a seamless customer experience.
• No Triage Required: Eliminates the need to isolate an issue to a specific product, saving time and reducing complexity.
