Case Study

Building Communities at Scale with Managed Services

The Challenge

NRP has a long-term vision of becoming the top developer, builder, and manager of affordable and market rate communities. While the industry has faced many challenges, NRP has maintained growth and become a leader in creating the highest quality communities that improve the lives of their customers and partners, even in the most uncertain of times.

To achieve continued success, and preserve their commitment to their residents, NRP needed to secure and optimize their IT environment. With limited resources, and a focus on recent cybersecurity vulnerabilities within organization, NRP sought a partner that could act as an extension of their team, increase their security posture, and maximize their return on existing Microsoft 365 and Azure investments. Most importantly, they wanted a partner who had industry knowledge and proven expertise in cloud operations and management.

The Solution

In 2019, NRP tapped Core BTS to help them assess, develop, and manage their IT infrastructure, as well as increase their security posture. Having successfully worked on previous initiatives, NRP knew that Core BTS could deliver managed services that would allow NRP to focus on improving the communities and individuals they serve instead of day-to-day operations.

“We were faced with limited time and resources which is why we needed a partner with the expertise and focus to secure and manage our IT infrastructure. We knew Core BTS would keep our systems operational and secure while we focused on keeping our employees, leadership, and stakeholders informed," said Rachel Johnson, CIO, at The NRP Group.

To accelerate time-to-value, Core BTS’ Managed Services team redesigned and reconfigured NRP's core network infrastructure to address single points of failure. In tandem, Core BTS implemented a number of Microsoft security tools, effectively reducing NRP's attack surface by nearly 95%. Then, Core BTS implemented a breadth of tools to help NRP automate and standardize IT processes and procedures >>

  • Azure AD Identity Protection
  • Azure AD Multi-Factor Authentication
  • Azure AD Conditional Access
  • Microsoft Defender for Identity
  • Microsoft Defender for O365
  • Microsoft Endpoint Configuration Manager with Intune (MECM)
  • Microsoft Identity Manager (MIM)
  • Microsoft Cloud App Security (MCAS)

As a proactive measure, Core also redesigned NRP's backup and recovery solutions to include Azure, giving them the power to quickly recover in the event of a disaster.

Once NRP's infrastructure was secure, and the right toolset was place, Core BTS shifted focus to optimization and evolution.

Today, Core BTS provides NRP with ongoing management, 24/7 support, advisory services, and licensing management. As a result, NRP has successfully shifted from traditional IT operations to an agile operating model, allowing them to realize increased ROI.

"We look forward to the continued partnership and relationship with Core BTS," said Johnson.

About The NRP Group

For more than 25 years, The NRP Group (NRP) has been committed to creating exceptional rental opportunities for individuals and families, regardless of status. Their reputation has attracted a wide range of stakeholders, employees and customers to help them grow and raise standards across their industry. Since 1994, NRP has developed and constructed over 40,000 residential units across 16 states and manages more than 140 properties in 11 states – providing the communities they serve with a home they can be proud of.

Interested in learning more about what Core BTS Managed Services can do for you? If you want to change the way you manage and optimize your environment, contact us to get started.

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