Customer Success Program

We empower our clients to succeed. Regardless of what success looks like for you, we promise to help you achieve it.

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Maximizing on your investment

Modern IT projects are more complex and interdependent than ever before, spanning multiple domains and competencies. With the rapid evolution of technologies and continual changes in business requirements, finding a trusted partner that can support your digital transformation journey - and ensure your business achieves its intended outcomes as quickly as possible - can make all the difference.

Core’s team of Customer Success Managers (CSM) are skilled at navigating a vast portfolio of knowledge and resources to map technology capabilities to business objectives through a phased approach. A unique blueprint is developed for each client to quantify and extract value throughout the lifecycle of their IaaS and SaaS subscriptions.

FIVE PHASES OF CUSTOMER SUCCESS

Validate Business Needs

We work closely with your teams to determine your goals, identify trends and draft a success plan.

Build Awareness

We link product features to business outcomes and work to assemble an onboarding playbook.

Drive Learning

We’ll develop a comprehensive learning plan by persona and establish new business processes as needed.

Manage Utilization

Through a consultative approach, we’ll identify any adoption barriers and resolve them through action plans.

Optimize

Core BTS will support your organization to ensure you are realizing a maximum ROI and  evaluate your future roadmap.

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Partner Approved, Client Validated

As a certified Cisco Gold Partner with Customer Experience Specialization, Core BTS has integrated the deepest level of Cisco Lifecycle Adoption Services into its offerings and has demonstrated a measurably high level of customer satisfaction.

PRICING LEVELS

ESSENTIALS

$ 99 / month
  • Custom Onboarding Playbook
  • SMART Account Concierge
  • Kickoff and Onboarding Review Call
  • Subscription Activation, Provisioning, and Migration Assistance
  • EA Workspace or Product Platform Administrator Training
  • Platform Documentation, Best Practices, and How-To Guides
  • Adoption Health-Check Reports and Cadence Calls

LIFECYCLE

$ 199 / month
  • Custom Onboarding Playbook
  • SMART Account Concierge
  • Kickoff and Onboarding Review Call
  • Subscription Activation, Provisioning, and Migration Assistance
  • EA Workspace or Product Platform Administrator Training
  • Platform Documentation, Best Practices, and How-To Guides
  • Adoption Health-Check Reports and Cadence Calls
  • Customized Success Plan
  • Quarterly Success Reviews
  • Custom Reports Tailored to Business Outcomes & KPIs

Need help? Book a call at a time to suit your schedule

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