Empowering a Leading Hardware Chain with the Tools to Excel

Business Situation

Based in Fort Wayne, Indiana, this large, privately held cooperative hardware and home improvement store chain operates over 300 locations across the United States.

Amidst an evolving market, the company has faced a range of challenges, including the need to modernize its legacy systems with an updated, off-the-shelf warehouse management solution. Economic pressures have also led the organization to streamline vendor partnerships for better cost efficiency. Additionally, the company is navigating increased competition in the home improvement industry and a heightened focus on elevating its retail experience and operational efficiency.

To address these challenges, the organization sought a trusted, digitally-focused partner capable of managing complex technical requirements.

Solutions

With a strong, established partnership, we’ve delivered consistent, impactful support to the hardware chain, offering targeted solutions across their primary areas of need.

Our team has provided essential staff augmentation, seamlessly integrating with internal teams for development tasks while also handling project-based work to expedite key initiatives. By understanding their unique operational needs and aligning with the company’s dynamic culture, we’ve placed team members in leadership roles to drive innovation and efficiency.

Our expanded role has also supported the organization’s data management efforts, bringing increased insights and efficiency to their growing data needs.

Through strategic resource deployment, we’ve helped the company reach significant milestones:

• Implemented custom integrations for a seamless transition to the new warehouse management system
• Optimized delivery routes, saving up to 1 million miles of travel and enhancing operational efficiency
• Enhanced order accuracy, leading to improved customer satisfaction

Our ongoing collaboration has fostered a foundation of trust, strengthened by proactive problem-solving and a commitment to delivering the right expertise for every challenge.

Looking ahead, we continue to deepen our partnership, bringing data expertise and technical support to help this hardware chain thrive in an ever-evolving market.