Core BTS & Cisco Present a Customer Collaboration Workshop

Join Core BTS and Cisco for an interactive Customer Collaboration Workshop. Participants will follow along as we review and demonstrate and interact with key components of the Cisco Contact Center Express 11.x portfolio. Prepare for a successful transition from legacy desktop tools to the Cisco Finesse Desktop. Learn how to harness the power of core system enhancements to drive productivity and connect with customers in new ways.

Experience scenario-based demonstrations of the latest Cisco Contact Center Express solution components.

Demo Highlights:

• Cisco Agent Desktop to Cisco Finesse Migration Plan
• Explore Cisco Unified Intelligence Center Reporting
• Quality Management and Call Recording Options
• Multi-Channel Communication with Agent WebChat and Agent Email
• Bring the power of face to face communication into your Contact Center with Remote Expert