The Citrix XenApp and XenDesktop Helpdesk Support eLearning course provides Helpdesk representatives with the skills required to effectively troubleshoot and resolve end user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop environment.
Students will leave class with the ability to complete helpdesk tickets thoroughly, troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.
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This two-day course is intended for helpdesk representatives that support XenApp and XenDesktop 7.x users.
Before taking this course, Citrix recommends that students have an understanding of server, desktop and application virtualization concepts, and take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.