Author: Eric Grover

Eric Grover is a Principal Architect at Core BTS specializing in custom cloud solutions. He has over 25 years of experience architecting and developing custom software solutions and is a Microsoft Certified Solution Developer.

Connect Teams Users to PureCloud Help Desk Agents with Azure Bots

We recently helped one of our clients to create an experience where both end users and Help Desk Agents can remain in the tools where they are most productive.